Q: I cannot turn on my Digital Lifestyles TV. Why?

A: Please try the following steps:

• Press the power button on the front panel of the TV.
• Make sure the power plug is securely plugged into the TV and into the power outlet.
• Try plugging the TV into another power outlet - one that you know is working.
• Try using another power cable.
• Try using both the remote and the OSD buttons on the TV, this step might pinpoint the source of the problem.

Q: There is no picture on the screen, what should I do?

A:

• Make sure the appropriate input source is connected, e.g. Cable or Satellite, DVD player, VCR player, game console, or DVR.
• Press the “Source” key to make sure the appropriate input source is selected, e.g. Cable or Satellite, DVD player, VCR player, game console, or DVR.
• Make sure source is powered on and playing.
• Confirm that source is correctly connected to the correct input on the TV.
• If using component input, make sure the device is set to progressive scan.

Q: I cannot hear any sound from my TV, what can I do?

A:

• Check if sound volume is set to mute or low.
• Make sure headphones are not plugged in.
• Verify that the audio cable coming from the source is connected to the correct TV input and make sure to color coordinate the audio jacks.
• If using component, 2 separate sets of cables are needed for both video and audio.
• Make sure the speaker wires are inserted from the speakers to the TV.
• Check the On Screen Display (OSD) to make sure the speaker output is not set to off.

Q: My TV says “weak signal”, what can I do?

A:

• Make sure the correct signal is selected - TV or CATV.
• Make sure to auto scan all channels before selecting a channel.
• Make sure you are receiving a strong signal from you cable provider.

Q: What’s the HDMI cable for?

A: If your Digital Lifestyles TV comes with a HDMI cable, it is for the pure HD quality sound and picture.  However, not all DVD players or set-top box are equipped with HDMI output.  For these cases, HDMI is not necessary for viewing your TV, simple component or composite inputs will suffice.

Q: What remote control code should I use for my Digital Lifestyles TV?

A: Since our LCD TV is still relatively new to the market, universal remote control manufactures have not included our brand in their code list yet. We recommend using a learning remote control for the Digital Lifestyles TV.

Q: What do you recommend to clean the Digital Lifestyles TV?

A: There are many new cleaning products on the market designed especially for LCD Displays.  We recommend using a soft, lint free cloth and a cleaner that contains any of the following:

• Water
• Vinegar (mixed with water)
• Isopropyl Alcohol
• Windex mixed with water

• Acetone
• Ethyl Alcohol
• Ethyl Acid
• Ammonia
• Methyl Chloride

Q: Why do I still see black bars on my widescreen TV when viewing certain widescreen DVDs and HDTV broadcasts?

A: All of our LCD TVs have an aspect ratio of 16:9 (1.78:1), which is the aspect ratio of HDTV. However, movies are filmed at several different aspect ratios, including 2.35:1. Anything with a wider aspect ratio still requires the use of letterboxing ("black bars") to fit the entire image on screen. Some TVs and DVD players have a zoom function that allows you to blow up the image so it fills the screen, but the sides of the image must be cropped in order to do so.

Q: Why does my Digital Lifestyles TV have a large black square covering most of the screen on certain TV channels?

A: Press the Closed Caption (CC) button on the Digital Lifestyles remote repeatedly until the word OFF is displayed on the screen.  Press the PIP button on the Digital Lifestyles remote twice or until a full screen is obtained with out any squares displayed.

Q: There are faint lines when I am watching a program. What causes this?

A: The rolling lines you are seeing are probably noise bars. Digital display monitors are more sensitive to extraneous frequencies that normal TVs.

Noise bars are usually generated by an external device and are received and displayed by the monitor. These devices are electronic in nature and can be anything from custom lighting to other electronic components. You may want to try unplugging electronic devices in the same area as the monitor to isolate which external device is causing the problem.

If you are getting these noise bars when using a cable box (or a standard VHF/UHF antenna) to view TV or just using the supplied coax cable line from your cable provider, verify there are no breaks in cable and that the coax is properly grounded. You may want to contact your cable company to have them verify this if you are unable to do so.

The outer shell of a coax cable shields the TV signal from outside frequencies and noise. If the shield is not properly grounded, the shield will not isolate the TV signal and you will receive extraneous noise on the display. Also, if you are using any splitters in the coax line, verify they are also properly grounded and of good quality.

Q: High definition looks great, my normal cable looks grainy. Why do they look so different?

A: The LCD monitor is a High definition compatible monitor. This means that it is capable of displaying approximately 1000 lines of resolution. Since this is a digital TV it can only display this amount.  High-definition signals are approximately 1000 lines of information.  This high definition signal is input to the monitor and is displayed on the screen with very little processing done by the conversion software in the monitor. This allows for a very vibrant image when you are displaying a true HDTV signal.

When you are using a standard definition signal of less than 250 lines the monitor has to reprocess this signal to make it fit on the high definition screen. This is called up conversion and, depending on the quality of the input signal, can cause the image to look extremely grainy and sometimes can exhibit a decrease in color and sharpness.

If you are connected from a cable box into the TV in, composite or AV1, or S-video on the monitor you are providing a standard-definition signal.

If you are connected through a component input from a cable box you are probably viewing a high definition signal. 

Note: Just because you are viewing a high definition signal from a cable box, the signal may not be true high-definition. Since there are very few HDTV channels being broadcast, when the cable box receives a standard definition channel it will attempt to up-convert the image (the same process the TV will do when it receives a standard definition signal). You can also encounter the same image problems when viewing an up-converted signal in this manner.